Terms & conditions

Owner of the apartment offered for rent to holiday guests: Diana and Florian Wernher, Rathausweg 14, 61279 Grävenwiesbach

1. Registration

Booking does not require any specific form and can be made in writing, by phone, or via the website. 

2. Booking Confirmation

By making your booking, you are making a binding offer to conclude a contract for accommodation with us. The contract is considered concluded as soon as we confirm the apartment to you by email, letter, or fax! 

3. Provision of the apartment and guest obligations

Reserved apartments are available to you from 3:00 PM on the day of arrival. Claims for damages cannot be asserted if the apartment is provided later in exceptional cases. On the day of departure, the apartment should be vacated by 11:00 AM at the latest, the parking space should be made available, and the apartment keys returned as agreed beforehand. The property must be left swept clean on departure, with dishes washed and trash disposed of. The dishwasher should be left clean and emptied. If anything breaks during your stay, please notify us immediately for damage settlement (call the landlord or caretaker). For billing purposes, the arrival and departure days are considered as one day, and additional costs may apply for late departure. 

4. Travel Cancellation Insurance

The conclusion of travel cancellation insurance is recommended. 

5. Payment

Payment of the travel price is due 1 day before arrival. If payment is not received punctually, the landlord has the right to rent the apartment to others. 

6. Withdrawal from the Contract/Written Form

Guests can cancel free of charge up to 1 day before arrival. Cancellations must be made in writing to the provider at: immobilie@familie-wernher.de, unless the provider agrees to an oral cancellation. The day of cancellation is deemed to be the day on which the cancellation is received by the provider. 

7. Transfer of Contract

Until the start of the journey, the traveler may demand that a third party enters into the rights and obligations under the travel contract instead of him/her. The landlords may refuse entry of the third party if he/she does not meet the special travel requirements or if his/her participation violates legal regulations or official orders. If a third party enters into the contract, he/she and the traveler are jointly liable to the landlord for the travel price and any additional costs incurred by the entry of the third party. 

8. Unused Services

If you do not use the contractual services due to delayed arrival or earlier departure or for other compelling reasons, there is no entitlement to a refund. A partial refund can only be made if the services are rebooked. 

9. Liability and Duties

The contract object may only be occupied by the number of persons specified in the contract. Deviations from the contract require prior written agreement with us. An administrative fee will be charged. The specified maximum number of persons also includes children. In case of over-occupancy, we are entitled to demand an additional reasonable fee for the period of over-occupancy. You also undertake to treat the property with care for your fellow travelers. You are fully liable for any damages caused in the rental property or its facilities. Parents are responsible for their children. Recommendation: Take out liability insurance. The landlord is not liable for loss or damage caused by items brought in by you, including vehicles. Bringing in your own property into the rental property, including parking spaces, is at your own risk! Upon arrival, please promptly report any complaints to the landlord or local service. Upon departure, the property must be left in an orderly condition with all accessories. If apartments are not left in a proper condition, we are entitled to charge the additional costs incurred. You further undertake to do everything reasonable to remedy any disruptions and to minimize any damages that may occur. Claims and complaints regarding non-contractual receipt of travel services must be reported to the landlord in writing immediately during the stay. Pets are not allowed in the apartments under any circumstances. The bringing of pets shall be solely at the liability of the guest, or contracting partner. 

10. Warranty

Exclusion Period According to legal obligation, you are obliged to report occurring defects immediately to us or to our local service in order to demand remedy. In the event of a significant defect for which we are contractually liable, you are entitled to set us a deadline for rectification. You are obliged to assert claims arising from the contractual relationship to us within one month. 

11. Termination by us as landlord

We can terminate the contract after the start of occupancy if there is a breach of contract - even verbally, despite warning, so that the immediate termination of the contract is justified, resulting in the immediate vacation of the property. This applies especially in the case of intentional or grossly negligent damage to the property and inventory, unauthorized persons or bringing of pets. If we terminate, we retain the right to the total price, but we must credit ourselves with the value of the saved expenses and the benefits obtained from any other occupancy of the property. 

12. Miscellaneous

Statute of Limitations Your claims against us, regardless of the legal basis, except for claims arising from unlawful acts, expire after 24 months. These must be asserted within one month after the contractually provided end of the trip. This also applies in particular to claims arising from the breach of pre- and post-contractual obligations and ancillary obligations under the contract. Assignment of all claims by you in connection with the contract is excluded. Should any of the above provisions be or become invalid, the remaining provisions shall remain valid and the effectiveness of the contract shall remain unaffected. 

13. Data Protection

Your data will be treated confidentially. 

14. Jurisdiction

District Court of Bad Homburg v. d. Höhe, for merchants, legal persons under public or private law, or persons who do not have a general place of jurisdiction in Germany, is agreed as the exclusive place of jurisdiction for actions of the agent of the lessor. 

15. Miscellaneous

The above terms and conditions apply upon conclusion of the contract. As of: June 2024.